Shipping policy
Shipping Policy
All orders are prepared and shipped from Italy.
Processing times
Orders are usually prepared within 3–5 business days.
Handmade, made-to-order or specially prepared products may require additional processing time. Any longer preparation time will be stated in the product description.
Business days do not include weekends or public holidays.
Shipping costs
Shipping costs are calculated and displayed at checkout according to the destination, order value, weight and selected shipping method.
Where available, combined shipping is calculated automatically when multiple items are purchased in the same order.
Delivery times
Estimated delivery times begin after the order has been dispatched.
Delivery times vary depending on the destination, customs procedures and courier service. Any delivery estimate shown at checkout is indicative and is not guaranteed.
International orders
International orders may be subject to customs checks, import duties, taxes, brokerage fees or other charges imposed by the destination country.
Where duties and import charges are included in the product price or collected at checkout, this will be clearly indicated.
Where they are not collected in advance, the customer is responsible for any charges due on delivery.
United States orders
Orders to the United States may be shipped with duties and import charges prepaid where indicated in the product price or checkout.
Any applicable arrangement will be shown before the order is completed.
Customs information
Customers are responsible for providing a complete and accurate delivery address.
We cannot alter the declared value of an order or mark commercial goods as gifts.
Customs delays are outside our control.
Tracking
When tracking is available, the tracking number will be sent by email after dispatch.
Tracking information may take some time to update after the shipment has been handed to the carrier.
Delayed or lost shipments
If your order has not arrived within the expected delivery period, please contact us at:
We will check the tracking information and contact the courier where appropriate.
Roxy Creations is not responsible for delays caused by customs, weather conditions, strikes, incorrect addresses or other circumstances outside our control.
Damaged parcels
Please inspect the parcel on arrival.
If the packaging or contents are damaged, contact us as soon as possible with:
- your order number;
- photographs of the external packaging;
- photographs of the damaged item;
- photographs of the shipping label.
Incorrect or incomplete addresses
Please check the delivery address carefully before completing your order.
If a parcel is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping.
Contact
For questions about shipping, contact:
Roxy Creations
Email: roxycreations11@gmail.com